Request for Return/Exchange

Ida Sports believes you should have the best experience when using our shoes. We can’t score the goals for you but we can cover your feet in goodness. That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence. To request a return please complete the form below and we will be in touch with next steps.

AU & NZ

Ordered from Australia? Good news! There’s a return label in your box. Just put in the tracking number in the form above. Can’t find it? You can put in your order number instead or reach out to support@idasports.co

US & Rest of the World

Fill up the form above or reach out to support@idasports.co with your order number and let us know what items you would like to return - we'll get it sorted for you right away!

Our Return Policy

Damaged or Faulty Items

If your product was damaged or faulty to an unusable extent as a result of shipment, or the product breaks as a result of material failure (excluding laces), we will send over a new one free of charge upon return of the faulty item within the first 30 days.

Incorrect Item Received

If we send out the wrong item to you, as stated on your proof of purchase, we will pay for return shipping and will expedite the correct product to you free of charge. The first item must be sent back to our office before this can happen.

Change of mind

If you change your mind on an item purchased online, you can receive a full refund. Products must be returned in original condition, with proof of purchase, within 30 days of the purchase date. Complete the form above to arrange for the item to be returned by post.

Warranty

Products manufactured or purchased within the last 6 months are eligible for a return. The warranty does not cover damage caused by improper care, misuse, accident or neglect.

Refunds

These things do take time, but not too much. Once we receive your package at the fulfilment centre, we'll inspect your return, process it into inventory and complete your refund. We do it as quickly as we can, promise.
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